Data & Account Deletion

Option A — Email (recommended): Send a message to [email protected] with subject "Data deletion request" and include: • full name; • account email or the email used on the contact form; • what you want: (1) portal account deletion, (2) lead/inquiry data deletion, or (3) both; • confirmation that you are the account holder or are authorized to request deletion.

Option B — If you can access the portal: Sign in, review your profile, and send the same request from the verified account email, or use the email above and include your user ID if known.

To prevent fraudulent deletions, we may: • ask you to reply from the registered email; • request reasonable additional confirmation; • refuse requests we cannot verify.

We will not delete an account based solely on a message from an unrelated email without verification.

Where applicable and technically feasible, we delete or anonymize: • account profile (name, email, phone, organization tied to the account); • login credentials and active session tokens; • associated portal profile data; • contact/lead submissions clearly attributable to you, when requested and no retention duty applies.

We also delete or unlink chat data tied to your identity when possible.

We may retain certain information when needed for: • legal, tax, or accounting obligations; • security, fraud prevention, and abuse resolution; • defense of claims or contract performance; • aggregated or anonymized records that no longer identify a person.

Project Agreements, invoices, and contractual documentation may be retained for applicable legal periods even if portal access is removed.

Our goal is to complete verified requests within 30 calendar days. If the request is complex or needs clarification, we will notify you and may extend the timeline as reasonable. You will receive email confirmation when deletion is processed or when we need more information.

You are responsible for deleting local copies (downloads, screenshots) on your devices. If you shared data with third parties outside our control, request deletion from them directly.

Providers that process data on our behalf will receive deletion instructions when appropriate to their role.

Deletion of Paguen app accounts or data is governed by Paguen’s policy and flows (/paguen/privacy and Paguen terms). A quintanal.ai request does not automatically delete a Paguen account, and vice versa, unless you expressly request both and we can verify each.

Email: [email protected] Suggested subject: Data deletion request Location: Caguas, Puerto Rico

Privacy Policy: /privacy Terms of Service: /terms